Warranty Policy

LAL Watches Club 3-Year Warranty Policy

At LAL Watches Club, we stand behind the quality of every luxury wall clock we sell. Therefore, we proudly offer a 3-year warranty on all products, providing free new products or replacement parts when necessary. Below are the details of our warranty policy:

Warranty Coverage

• Comprehensive Protection: Within three years from the date of purchase, we will provide a free new product or replacement part for any issues arising from material or craftsmanship defects.
• Eligibility: The warranty applies only to the original purchaser and requires valid proof of purchase (such as an order confirmation email or purchase invoice).

Exclusions

• Accidental Damage: Including but not limited to drops, water damage, or other forms of physical harm.
• Improper Use: Damage caused by not using the product according to the instructions provided in the user manual.
• Normal Wear and Tear: Such as surface scratches that occur over time.

How to Obtain Warranty Service

1. Contact Customer Support: Please reach out to us via email at [email protected], detailing your issue and attaching relevant proof of purchase.
2. Submit Information: You may be asked to provide more detailed information about the product along with photos or videos to help us understand the problem better.
3. Receive Replacement Parts or New Product: For confirmed warranty-covered issues, we will send you free replacement parts or a new product and guide you through the replacement process. In some cases, we might require you to return the defective part for verification.

Additional Terms

• In cases of significant quality issues, we reserve the right to provide a brand-new product to ensure your satisfaction.
• We will cover the shipping costs for sending replacement parts or new products; however, if you need to return the defective part, you may be responsible for the return shipping fees.